Warranty policy
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WARRANTY POLICY
I. Warranty and maintenance policy of products and services
- Product guarantee means to fix the faults, technical problems occurred due to the manufacturer’s mistakes
II. Warranty Proccess
- The products are guaranteed for free if they are still within the warranty period calculated from the date of delivery.
- The warranty period is written on the Warranty Card and according to the manufacturer’s regulations for all technical problems.
- There is a warranty card and the company’s warranty seal on the product.
III. The cases are not covered by warranty
- The products have exceeded the warranty period written on the card or lost the Warranty Card.
- Warranty seal is torn, broken, pasted or modified.
- Warranty card does not specify Serial number and date of purchase.
- The serial number on the products is indeterminate or incorrect compared to the serial number written on the warranty card.
- The products are damaged by mechanical impacts, leading them to be dropped, broken, stricken, scratched, distorted, wetted, rusted, or damage caused by fire or natural disaster.
- The products show signs of damage caused by the infiltration of rats or insects.
- Using the instruction manual incorrectly, using the wrong voltage.
- The software provided for free with the sold machines.
- Individuals or technicians dismantle and repair the products without the authorization from Ngoc Thien Company
- Do not pay in full according to the regulations
IV. Return and refund policy
- Renew within the first 07 days if there is a device fault (Do not apply for some special codes ordered on request)
- Equipments in warranty period will be repaired or replaced in accordance with the manufacturer’s regulations.
- Damaged equipments must be returned to the Company under warranty and sent back good machines to customers from 02 to 15 days depending on the level of damage.
- Do not resolve any cases exchanging or returning the devices if it is not due to the manufacturers’ mistakes.
- For more details, please look at: RETURN AND EXCHANGE POLICY
V. Warranty responsibility of Ngoc Thien Company
- Equipments in warranty period will be repaired or replaced in accordance with the manufacturer’s regulations.
- Damaged equipments must be returned to the Company under warranty and good machines will be sent to customers from 02 to 15 days depending on the damage level.
- Do not resolve any cases exchanging or returning the devices if it is not due to the manufacturers’ mistakes.
Technical assistance : 1900099978
Hotline: 0899 339 028 — 0939 039 028