Warranty policy

WARRANTY POLICY

I. Warranty and maintenance policy of products and services

• Product guarantee means to fix the faults, technical problems occurred due to the manufacturer’s mistakes

II. Warranty Proccess

• The products are guaranteed for free if they are still within the warranty period calculated from the date of delivery.
• The warranty period is written on the Warranty Card and according to the manufacturer’s regulations for all technical problems.
• There is a warranty card and the company’s warranty seal on the product.

III. The cases are not covered by warranty

• The products have exceeded the warranty period written on the card or lost the Warranty Card.
• Warranty seal is torn, broken, pasted or modified.
• Warranty card does not specify Serial number and date of purchase.
• The serial number on the products is indeterminate or incorrect compared to the serial number written on the warranty card.
• The products are damaged by mechanical impacts, leading them to be dropped, broken, stricken, scratched, distorted, wetted, rusted, or damage caused by fire or natural disaster.
• The products show signs of damage caused by the infiltration of rats or insects.
• Using the instruction manual incorrectly, using the wrong voltage.
• The software provided for free with the sold machines.
• Individuals or technicians dismantle and repair the products without the authorization from Ngoc Thien Company
• Do not pay in full according to the regulations

IV. Return and refund policy

• Renew within the first 07 days if there is a device fault (Do not apply for some special codes ordered on request)
• Equipments in warranty period will be repaired or replaced in accordance with the manufacturer’s regulations.
• Damaged equipments must be returned to the Company under warranty and sent back good machines to customers from 02 to 15 days depending on the level of damage.
• Do not resolve any cases exchanging or returning the devices if it is not due to the manufacturers’ mistakes.
• For more details, please look at: RETURN AND EXCHANGE POLICY

V. Warranty responsibility of Ngoc Thien Company

• Equipments in warranty period will be repaired or replaced in accordance with the manufacturer’s regulations.
• Damaged equipments must be returned to the Company under warranty and good machines will be sent to customers from 02 to 15 days depending on the damage level.
• Do not resolve any cases exchanging or returning the devices if it is not due to the manufacturers’ mistakes.

Technical assistance : 1900099978

Hotline: 0899 339 028 — 0939 039 028